FAQ

Do you have questions about renting a wheelchair van? You've come to the right place. Find answers to all the common questions we get asked about how to rent a wheelchair van and have a trouble-free and enjoyable experience.

I am overweight person, is there a weight limit for the service?

Yes. Our hydraulic lifts have a rating capacity of no more then 650 lbs.

I live on a fourth floor and my building has no elevator can you bring me up and down the stairs

Yes. Depending on your weight and staircase, we will have to provide two or more operators and a special stair chair.

If i need to travel long distance can you provide that service

Yes. If the travel time is more then 12 hours, we provide two drivers for additional assistance.

Do you provide transportation in any part of the city

Yes. We have affiliate providers in major metropolitan areas of the United States. We can assist in coordinating service for you.

What forms of payment do you accept?

Currently we accept Visa, MasterCard, American Express, Cash or Check. Anytime you pay at the time of service, we also send you a copy of your receipt.

How much advance time do I need to provide before booking a transport?

We can usually accommodate a transport request within 1 to 2 hours of your phone call. Our ambulette services can take you where you want to go.

Can a family member or attendant go along to my appointment?

Yes, we welcome family members or attendants to ride along provided our office is notified in advance of the pick-up time.

Can I travel in my own wheelchair?

Yes. However, if you need a wheelchair we can provide one at no extra cost. Our wheelchair transportation services will get you where you need to go!