Please read these Terms and Conditions carefully. By using the Service, you agree that you have read and understood the terms in these Terms and Conditions which are applicable to you. These Terms and Conditions constitute a legally binding agreement (“Agreement”) between you and Benny Express Transportation LLC DBA Benny Express Transportation. The Agreement applies to your use of the Service provided by Benny Express Transportation LLC. If you do not agree to the Terms and Conditions, please do not use or continue using the Service.
Thank you for making Benny Express Transportation LLC, DBA Benny Express Transportation, your choice for private-transportation. To ensure the most pleasant travel experience, please take a moment to read the important-information below. It is also advised that you review the enclosed confirmation for accuracy.
We are here for you! Reach us at 212 882-1339
Did you know? Planning your trip with us is easier than ever! There are three ways to book your private-transportation 24 hours:
Online - Visit us at bennyexpresstransportation.com
Call US- Call us anytime, at any of the numbers listed above and a representative will be happy to help. E-mail info@bennyexpresstransportation.com
We have cars, vans, limos, and buses. WheelchairAccessible Vehicles available 24 Hours. We can transport any size group. Schools, Corporate Accounts,Weddings, Proms, Special Events, Long Distance Trips, and Deliveries are all welcome!
Benny Express Transportation, DBA Benny Express Transportation, reserves the right to modify the terms and conditions of this Agreement, and such modifications shall be binding on you only upon your acceptance-of the modified Agreement. Benny Express Transportation, DBA Benny Express Transportation, reserves the right to modify any information on pages referenced here in from time to time and such modifications shall become effective upon posting.
Continued use of the Benny Express Transportation, DBA Benny Express Transportation, after any such changes shall constitute your consent to such changes. Unless material changes are made to the arbitration provisions herein, you agree that modification of this Agreement does not create a renewed opportunity to opt-out of arbitration (if applicable).
By using the Service, you represent, warrant / undertake that:
1.) You are at least eighteen (18) years old, or that you have the legal capacity to Enter into theAgreement.
2.) All the information which you provide shall be true and accurate.
3.) You will only use the Service for the intended and lawful purposes; and you will not try to interrupt or harm the Service in any way.
As a customer/client, you understand that request or use of Benny Express Transportation LLC, DBA Benny Express Transportation, may result in charges to you. Charges for Benny Express Transportation, DBA Benny Express Transportation, include fares and other applicable fees, tolls, surcharges, and taxes.
Benny Express Transportation, DBA Benny Express Transportation, has the authority and reserves the right to determine and modify pricing at any given time. You are responsible for all charges incurred for instance, in the event we double park the car in the street, and we get a ticket, Benny Express Transportation, DBA Benny Express Transportation, has a right to charge your card for that ticket or waiting fees. Fees and Other Charges.
a) Service Fee - You may be charged a “service fee” for each ride as billed by Benny Express Transportation LLC, DBA Benny Express Transportation, at the end of each trip.
b) Prime Time – At certain times, including times of high demand for Benny Express Transportation, DBA Benny Express Transportation, (“prime time”), you acknowledge that charges may increase substantially.
c) Cancellation Fee – You may only cancel a ride under the circumstances provided herein. Please check our cancellation clause for more details.
d) Damage Fee – In the event, you materially damage our vehicle, you agree to pay a “damage fee”of up to $250 depending on the extent of the damage (as determined by Benny Express Transportation LLC, DBA Benny Express Transportation , in its sole discretion), towards vehicle repair or cleaning. Benny Express Transportation, DBA Benny Express Transportation, reserves the right (but is not obligated) to verify or otherwise require documentation of damages prior to processing the damage fee.
e) Tolls – In some instances tolls (or return tolls) may apply to your ride. You undertake to pay for all toll charges as and when they are required. In addition to that toll will be charged at the end of the trip, because the route maybe changed by the driver, in case the driver needs to detour because of a traffic jam after the driver will report the route and Benny Express Transportation, DBA Benny Express Transportation, will charge the card on file.
f) Additional gear or staff needed to complete the job. If you didn't describe your needs completely, for example, but not limited to: if you failed to tell us that there are stairs, we need to lift you over, or you gave us the wrong number of steps we need to lift you over, or if the passenger weight supplied by you is less than the actual weight, and as a result of that we need to dispatch additional staff members or gear, we have the right to revise the confirmation and add the fees and charge your card.
NO REFUNDS ARE ALLOWED FOR SERVICES RENDERED
AT THE DOOR CANCELLATION IS CONSIDERED A COMPLETED TRIP (NO REFUNDS)
24 HOURS CANCELLATION FULL REFUND
CANCELLATION FOR MORE THAN 24HRS will be subject to a board review and will be subject from 50% to 80% of the full amount charged.
Allow up to 30days for any refunds
Refunds will be sent to the original form of payment (Credit Card on file)
If you need to cancel your booking, you must immediately fill out the cancellation form located on our website found in the link herein.NYC Benny Express Transportation, DBA Benny Express Transportation, will apply a 100% administration/transaction charge on all bookings when you fail to fill out the cancellation form as requested here in above. No Show In case you failed to submit the cancellation request form at least 24 hours before the agreed service time, the trip will be treated as a “No Show” and we keep the right to apply a 100% administration/transaction fee.
All our pricing depends on the distance we do offer fix prices
Ambulette Service price A mile is $60 but if you need a wheelchair it cost $120 a mile
Wheelchair accessible vans ( Curbside) A mile is $15
Two men stair assist ( Carrying up and down stairs) 1 Flight of stairs cost $100 if you need us to bring a wheelchair that will cost you $150 Two flights of stairs will cost you $199.
Ambulance and a Stretcher : A mile cost $100 if you need us to wait you pay $190 each hour.
Waiting fee the minimum you need to pay for is 3 hours.
Benny Express Transportation DBA Benny Express Transportation, will take reasonable end evaders to get you to your destination on time, but we shall not be liable for any vehicle breakdowns, accidents, or traffic delays that are beyond our control. Under no circumstances shall NYC Benny Express Transportation, DBA Benny Express Transportation, be liable for any loss of profits, business, or for any indirect or consequential loss whatsoever. All luggage and personal items are carried entirely at your own risk. Benny Express Transportation, DBA Benny Express Transportation, recommends that you have personal adequate travel insurance in force.
When reserving a round trip, Benny Express Transportation, DBA Benny Express Transportation, will create one confirmation which will only be charged once. This means that the initial quote sent by Benny Express Transportation, DBA Benny Express Transportation, only applies to one way and the receipt that we issue to you clearly states so. To further put this into perspective, the routing information entails only a pick-up address and a drop-off address which is covered by the cost in the description for example “each way amounts to 1X188.0.” At the point that you acknowledge this and submit payment information, Benny Express Transportation, DBA Benny Express Transportation, has the liberty to charge for this one way and will further proceed to create a return trip confirmation with a unique number which will also be charged as well. Based on the foregoing Benny Express Transportation, DBA Benny Express Transportation, will issue you with two receipts. At the time that Benny Express Transportation, DBA Benny Express Transportation, is creating the information, it is a necessity that we save the information alongside a pick-up time therefore we recommend that unless you are requesting a specific pick-up time from Benny Express Transportation, DBA Benny Express Transportation, we will not come for the return trip time as indicated in the return confirmation. In the alternative, the confirmation will exist in a unique status were Benny Express Transportation, DBA Benny Express Transportation, will wait for you to contact us when ready for the return trip. This acts as a measure of ensuring our customers do not pay waiting fees in the event they are not ready. WRONG ADDRESS In case we arrive at the address supplied by the customer, and we find out that this address is wrong, we will update the correct address in the reservation, the customer will be responsible to pay the difference cost due to the address change if any.
When taking your reservation, we make sure to ask for all the details we need to perform your transport or other services requested by you, the right way to perform the job, for example, but not limited to:
A.) Which vehicle to use,
B.) Which gear we use to perform the job,
C.) How many staff members will perform? the job is reserved to the dispatch manager to decide. Still, this is our responsibility to execute the job in a professional and safe way, best suited to the conditions described by the booking person that booked this trip/job. You agree not to dispute the charge for this job/ride, even if you do not agree with the decision of how to execute this job by the dispatch manager.
We always plan ahead of the driver's route and make new reservations only if the timeline works, we will never take new reservations if we know that the driver will be delayed for the agreed pick-up time. In rare cases, when a patient that is riding with the driver that is scheduled to pick you up, has a medical emergency, we will rush the patient to the nearest hospital, or ground the vehicle and wait for an emergency unit to arrive and treat that rider. In this case, you understand that the driver will be late for the agreed pick-up time as agreed.
When you’re scheduling an Ambulette or an Ambulance service for a hospital discharge or transfer, or any other transport where you are not yet sure when will you be available for that pick-up, we will reserve the transportation and send you a receipt at a random time, (as we need to select the exact time to be able to save and create your reservation) but in our end, this ride will be marked as “Pending Pick-Up” that means that we will not attempt to pick up at the time stated in the reservation, but we will wait for your call to request the pick-up, in this case, as soon as you call to request the pick-up, we will send your request for dispatch, and wait for the closest driver to become available for your pick-up, you understand that each driver has a pre-scheduled route, and must attend to those rides first, we commit to you, to give your priority and service you first, before servicing new reservations received from the same day of the agreed service date.There is no set time that we can guarantee, but in most cases, if your pick-up address is within NYC, wait time can take one hour or more, and outside the NYC metro area can take 2 hours or more, but again time may exceed one hour even in the NYC metro area.
The minimum time required for “By the hour service” is 3 hours, if the trip will last more than 3 hours, we will add additional hours to the reservation and charge the card on file.
Base rate and gratuity are collected at checkout; this is due to safety reasons and to make your experience smooth by not having to worry about paying the driver on the day of your transport. Please never offer payments to the driver as they can be viewed as a solicitation of our drivers for private rides outside of Benny Express Transportation, DBA Benny Express Transportation.
You agree to waive your respective rights to resolution of disputes in a court of law by a judge or jury and agree to resolve any dispute by arbitration, as set forth below. This agreement to arbitrate (“ArbitrationAgreement”) is governed by the Federal Arbitration Act (“FAA”); but if the FAA is inapplicable for any reason, then this Arbitration Agreement is governed by the laws of the State of New York, including NYC. Code tit. 10, § 5701 et seq without regard to choose of law principles. This Arbitration Agreement survives after the Agreement terminates or your relationship with Benny Express Transportation, DBA Benny Express Transportation ends. Any arbitration under this agreement will take place on an individual basis: class arbitrations and class actions are not permitted.
You understand if you have an unpaid balance to Benny Express Transportation, DBA Benny Express Transportation, and do not make satisfactory payment arrangements, your account may be placed with an external collection agency. You will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so, incurred during collection efforts.In order for Benny Express Transportation, DBA Benny Express Transportation, or its designated external collection agency to service your account, and where not prohibited by applicable law, you agree that Benny Express Transportation, DBA Benny Express Transportation, and the designated external collection agency are authorized to
(i) contact you by telephone at the telephone number(s) you are providing, including wireless telephone numbers, which could result in charges to you,
(ii) contact you by sending text messages (message and data rates may apply) or emails, using any email address you provide and
(iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable. You fully understand that Benny Express Transportation, DBA Benny Express Transportation, shall not tolerated/or entertain any disputes pertaining to you not showing up at the particular venue and at the agreed time, in the event, you claim Benny Express Transportation, DBA Benny Express Transportation, has created a duplicate charge which is not the case as this has been extensively illustrated, Roundtrip charges as explained under clause 7 as well as Ambulette stair assist where the number of the staff members to help in lifting a person over the steps and/or the gear Benny Express Transportation, DBA Benny Express Transportation, uses to lift a person over the steps such as a wheelchair, stair chair will be determined by the dispatcher, in the event you refuse to receive the service because you misunderstood the mechanisms we apply to lift over the stairs, Benny Express Transportation, DBA Benny Express Transportation, will automatically apply the No Show Policy. Benny Express Transportation, DBA Benny Express Transportation, will NOT entertain disputes based on the following claims which have been fully addressed in these terms and conditions:
1. A claim by the customer for multiple charges on the services offered by Benny Express Transportation, DBA Benny Express Transportation.
2. A claim by the customer disputing the quality of services offered.
3. An incident involving the customer not showing up after requesting our services.
4. An incident whereby the cardholder does not recognize the charge for our services thus reporting it as fraudulent.
5. A customer’s request for a refund after payment has been processed.
6. A customer clams not knowing the charge was for each way after the job have been done.
Benny Express Transportation, DBA Benny Express Transportation, makes no representation, warranty, or guarantee's to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the Service. Benny Express Transportation, DBA Benny Express Transportation, does not represent or warrant that
(a) the use of the Service will be secure, uninterrupted, free of errors or other harmful components, or operate in combination with any other system or data,
(b) will meet your requirements or expectations,
(c) any stored data will be accurate or reliable,
(d) the quality of any service obtained by you, will meet your requirements or expectations. The Service is provided to you strictly on an “as is” basis.
All conditions, representations, and warranties, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby excluded to the extent permissible by law.
Benny Express Transportation, DBA Benny Express Transportation, makes no representation or warranty of any kind whatsoever express or implied, in respect of Services provided by Third Party Providers. You agree that you shall bear all risk arising out of your use of the service and shall have no recourse to Benny Express Transportation, DBA Benny Express Transportation, in respect of the same.
At Benny express transportation from, bennyexpresstransportation.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by benny express transportation and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your reservation.
We collect information from you when you fill out a form or enter information on our site.
Benny Express transportation follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
We do not use vulnerability scanning and/or scanning to PCI standards. This is typically used for websites that take credit cards. We do not currently process credit cards online.We only provide articles and information. We do not use Malware Scanning.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
It's also important to note that we do not allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
Ready to talk about your wheelchair transport needs? Give us a call.
